All long-term services and support (LTSS) providers assigned an API must complete the Managed Care Organization (MCO) LTSS provider enrollment process no later than January 1, 2018. Providers not enrolled by the deadline may be unenrolled from the MCO LTSS program. MCO LTSS providers must have submitted an enrollment application by July 1, 2017. Applications can be requested (as well as enrollment and application status) by emailing MCO_LTSS_Provider_Re-Enrollment@hhsc.state.tx.us. The request must include the provider’s business name, tax identification number and National Provider Identifier. Questions or concerns can also be sent to the same email address.
Review the four new changes to the Texas Health Steps (THSteps) therapeutic dental benefits, as well as the prior authorization for Level 4 deep sedation and general anesthesia that went into effect on July 1.
Read MoreThe address for claims and appeals submissions changed on December 31, 2015. The overpayment recovery address changed on June, 1, 2017.
Read MoreBlue Cross and Blue Shield of Texas Medicaid (STAR) CHIP and STAR Kids is updating prior notices sent on February 24, 2017. Clean claims submitted with discharge status code 01 and frequency code 1 will be processed. Claims submitted with discharge status code 30, and frequency code 5 or 7 will be denied. Please review the Texas Medicaid and Health Partnership (TMHP) manual for more information on submitting the most appropriate frequency codes.
Beginning September 1, 2017, individuals currently receiving Medicaid benefits through the Department of Family and Protective Services Adoption Assistance or Permanency Care Assistance (AAPCA) programs will receive their Medicaid benefits through an MCO. MCO means that Medicaid beneficiaries receive their health benefits through a health plan’s network of doctors, specialists and other providers. Medicaid benefits will not change. Medicaid will continue covering doctor’s visits, hospital visits, therapies, specialists, medical equipment and medical supplies. Most AAPCA clients will go into the STAR MCO program. Beneficiaries who receive Supplemental Security Income and/or Medicare will go into the STAR Kids MCO program. AAPCA beneficiaries who receive services through a 1915(c) waiver already transitioned to STAR Kids on November 1, 2016. To learn more, go to hhs.texas.gov/AAPCA.
Medicaid providers who currently render services to Children’s Health Insurance Program (CHIP) members through an MCO must complete enrollment with the TMHP by December 31, 2017.
Read MoreDuring enrollment, providers can now specify that they intend to only serve CHIP members on the enrollment application. It is recommended that providers begin the enrollment process as soon as possible.
Read MoreCheck out the Centers for Disease Control and Prevention (CDC) 6/18 Initiative that highlights the six health conditions that yield the highest costs. Several of the conditions can be associated with being overweight or obese. To help members improve their health, counseling and referrals need to take place in their medical home by their primary care physician.
Read MoreTo help improve the infant mortality rate, and the care and safety of pregnant women, review the state requirements for high-risk and third trimester patients. Also, to ensure HEDIS® compliance, review the requirements for prenatal and post-natal checkups.
Read MoreGuidance about age-specific healthy behaviors, growth and development, discipline and other topics educates patients and caregivers for the time in between their well visits. Also, ensuring they have your after-hours information is important for decreasing PPVs.
Read MoreReview our 2014 to 2016 Consumer Assessment of Healthcare Providers and Systems member survey results. The specific questions were focused on care received from you, our valued providers.
Read MoreYou are invited to participate in upcoming provider training webinars. Our webinars/trainings provide information and resources to fully engage our provider community. The schedule is below, and we ask that you RSVP by the deadline.
Note: If you’re not able to attend any of the trainings below, they are available for completion via Brainshark at your own pace, date and time.
Purpose: Orientation for newly contracted providers and a refresher for existing providers
Audience:Private Duty Nursing providers, Personal Care Service providers, CFC providers
July 13, 2017
Noon – 1:30 pm
RSVP deadline: July 11 by noon
Purpose: Orientation for newly contracted providers and refresher for existing providers
Audience: PCPs, Specialists, FQHC/RHC
July 20, 2017
Noon – 1:30 pm
RSVP deadline: July 18 by noon
Visit the BCBSTX provider website to update any changes to your address, telephone number, group affiliation, and/or any other material facts via the Provider Data Update Notification form. Also, update your information with Texas Medicaid & Healthcare Partnership (TMHP) via their Provider Information Change form.
For the most up-to-date information, view the News & Updates section of the BCBSTX provider website.
On this website, you will find links to the provider manual, Quick Reference Guide, services requiring prior authorization and other useful information.
Eligibility, Benefits, Provider Network Referrals and Claim Status
Medicaid (STAR) and CHIP Customer Service: 877-560-8055, Monday - Friday, 8 a.m. - 8 p.m. CT
STAR Kids Customer Service: 877-784-6802, Monday - Friday, 8 a.m. - 8 p.m. CT
For general questions and concerns:
Email: TexasMedicaidNetworkDepartment@bcbstx.com
Phone: 855-212-1615
Fax: 512-349-4848
For member outreach inquiries, BCBSTX Medicaid (STAR), STAR Kids and CHIP members may contact
Sonia Saenz, Senior Outreach Specialist/Member Advocate at 512-349-4883. If the member is unable to reach Sonia, please contact Consuelo Izquierdo at 512-349-4887.
For BCBSTX Medicaid (STAR), STAR Kids and CHIP quality inquiries, please contact Kathleen Thompson, Manager Medicaid Quality, at 512-349-4836.
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).