White Paper Series

WHITE PAPER PART Three: decide

Cutting the Cord: The Manager's Guide to Wireless Voice
in the Contact Center

When key departmental stakeholders in your contact center understand the value in investing in wireless voice, you have everything you need to prove its ROI. Part Three: Decide, the final installment of our three-part white paper series, Cutting the Cord, will help you build the business case and calculate the value of wireless voice in the contact center – without sacrificing agent comfort and safety or customer experience. 

Specifically, you'll learn:

  • How the upgrade cost from corded-to-wireless headsets boils down to just a nickel a day
  • How to estimate the ROI of wireless headsets including productivity, employee retention, additional revenue and customer satisfaction
    as key factors
  • How to build a business case around the costs and benefits of the upgrade to wireless voice

If you're ready to make the decision about implementing wireless voice in your contact center, download Part Three: Decide.

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