July 2016

Medicaid Non-Emergency Transportation

The Texas Medical Transportation Program (MTP) provides non-emergency transportation to Medicaid-eligible members who need help getting to medical appointments, dental appointments and the pharmacy, providing that the member:

• Has a current Medicaid identification (ID) card or Medicaid Verification letter
• Has no other means of transportation
• Receives prior authorization from MTP

To obtain transportation, members should call MTP at 1-877-633-8747 between the hours of 8 a.m. and 5 p.m., Monday through Friday (except on federal holidays). Upon calling to schedule transportation, members will be asked to provide the following information:

• Member’s nine-digit Medicaid number
• Medical physician or other professional’s name, address and phone number
• Date and time of the medical appointment, as well as the service being provided

Call MTP for complete descriptions of routine and special transportation available to members. Routine transportation includes the following:

• Local bus • Taxi • Community/Regional Transit (wheelchair van)
• Individual Volunteer Contractor (IVC)
• Special transportation includes the following:
• Airline travel – city-to-city or out-of-state
• Intercity bus – city-to-city