Blue Cross and Blue Shield of Texas (BCBSTX) ensures interpreter services are available for our members. BCBSTX does not encourage use of family, friends or children to serve as interpreters due to the difficult words used for medical information.
Providers have access to a BCBSTX Language Line to be used for our members for phone interpreter services, as well as video capabilities for language assistance, including American Sign Language video services. See our provider manual on the timeline for requesting face-to-face interpreters or for information on using our Language Line. Please use the following toll-free number for our On-Demand Service: 866-256-7245 (U.S. and Canada). If you need assistance with interpreters to help BCBSTX members, please contact Customer Service for assistance.