Blue Review
A newsletter for contracting institutional and professional providers

June 2018

How to Navigate Our Updated Provider Finder®

In April 2018, our online Provider Finder was enhanced with a series of intuitive prompts to help our members more easily locate in-network physicians, specialists and other health care providers. Upon implementation of these member-focused changes, we also posted instructions in the News and Updates on our Provider website to assist you with navigating the tool.

In mid-May, an additional option was activated to allow guest users to bypass the guided prompts and conduct a search by provider name and location. This option makes it easier for you to locate/review your own information, or to help direct our members to other in-network providers.

Below is a step-by-step guide to help you navigate the updated Provider Finder.

  1. Go to the Provider Finder link on our Provider website homepage
  2. Select “Find a Doctor or Hospital”
  3. Select “Search as Guest” under “Not a Member Yet?”
  4. On the next page, select the “Search All Providers” link to bypass member prompts. (Please encourage members to choose “Search In-Network Providers.” This will lead them through a series of prompts to help focus results.)
  5. To check your own information for accuracy, enter your name and your location. Then in the search results, select your name to view your record, which will include the BCBSIL networks with which you are contracted.
  6. To search for other providers who are in-network for a member:
  • Enter the provider’s name and location; or
  • Enter the location, then indicate the provider type and specialty*

(Note: If you are looking for an in-network provider for government members, choose “Search In-network Providers” and then select the member’s Medicare/Medicaid network.)

Help us continue to help our members find you. If you find discrepancies when checking your own information on the Provider Finder, it’s important to submit a request to make the necessary changes. Visit the Update Your Information page for more information.