Managed Care Organization (MCO) long-term services and support (LTSS) providers must submit an enrollment application no later than July 1, 2017. The enrollment process must be completed no later than January 1, 2018.
Providers who currently render services to CHIP members through a MCO must complete enrollment with the Texas Medicaid & Healthcare Partnership (TMHP) by December 31, 2017. Beginning July 1, 2017, providers can designate in their enrollment applications that they intend to serve only CHIP members.
Read MoreA full list of services that eviCoreTM healthcare will provide utilization management pre-service authorization for is available. Find out when you can contact eviCore directly for specialty services preauthorization, how to request an authorization and what to do for urgent requests.
Read MoreLearn about the transition of Medicaid benefits from Adoption Assistance and Permanency Care Assistance (AAPCA) to managed care starting this fall.
Read MoreThe address for claims and appeals submissions changed on December 31, 2015. The overpayment recovery address changed on June, 1, 2017.
Read MoreThe Texas Health and Human Services has asked Medicaid and CHIP health plans to share the new Texas Clinician’s PPD toolkit with their providers. The toolkit is a resource for screening, diagnosis and treatment of PPD.
Read MoreBlue Cross and Blue Shield of Texas (BCBSTX) is focusing on increasing the percentage of members who complete six well-child visits within the first 15 months of life. As a health care provider, it is important to encourage parents to follow the recommended schedule for well-child visits and to fully document the care you provide. Additionally, we’re asking that you fill out a short survey about our shared STAR and CHIP members, which includes questions about pregnant members.
Read MoreLearn about the requirements and components of the STAR Kids Medicaid managed care program for disabled children ages 20 and younger.
Read MoreYou are invited to participate in upcoming provider training webinars. Our webinars provide information and resources to fully engage our provider community. The schedule is below, and we ask that you RSVP by the deadline.
Note: If you’re not able to attend any of the trainings below, they are available for completion via Brainshark at your own pace, date and time.
Purpose: Refresher for existing contracted providers
Audience: OB-GYN providers
June 9, 2017
Noon – 1:30 p.m.
RSVP deadline: June 7 by noon
Purpose: Orientation for newly contracted providers and refresher for existing providers
Audience: PCPs, Specialists, FQHC/RHC
June 13, 2017
Noon – 1:30 p.m.
RSVP deadline: June 9 by noon
Purpose: Orientation for newly contracted providers and refresher for existing providers
Audience: PCPs, Specialists, FQHC/RHC
June 21, 2017
Noon – 1:30 p.m.
RSVP deadline: June 19 by noon
Purpose: Orientation for newly contracted providers and a refresher for existing providers
Audience: PCPs, Specialists, FQHC/RHC and Ancillary service providers
June 28, 2017
Noon – 1:30 p.m.
RSVP deadline: June 26 by noon
Visit the BCBSTX provider website to update any changes to your address, telephone number, group affiliation, and/or any other material facts via the Provider Data Update Notification form. Also, update your information with Texas Medicaid & Healthcare Partnership (TMHP) via their Provider Information Change form.
For the most up-to-date information, view the News & Updates section of the BCBSTX provider website.
On this website, you will find links to the provider manual, Quick Reference Guide, services requiring prior authorization and other useful information.
Eligibility, Benefits, Provider Network Referrals and Claim Status
Medicaid (STAR) and CHIP Customer Service: 877-560-8055, Monday - Friday, 8 a.m. - 8 p.m. CT
STAR Kids Customer Service: 877-784-6802, Monday - Friday, 8 a.m. - 8 p.m. CT
For general questions and concerns:
Email: TexasMedicaidNetworkDepartment@bcbstx.com
Phone: 855-212-1615
Fax: 512-349-4848
For member outreach inquiries, BCBSTX Medicaid (STAR), STAR Kids and CHIP members may contact
Sonia Saenz, Senior Outreach Specialist/Member Advocate at 512-349-4883. If the member is unable to reach Sonia, please contact Consuelo Izquierdo at 512-349-4887.
For BCBSTX Medicaid (STAR), STAR Kids and CHIP quality inquiries, please contact Kathleen Thompson, Manager Medicaid Quality, at 512-349-4836.
eviCore is a trademark of eviCore healthcare, LLC, formerly known as CareCore, an independent company that provides utilization review for select health care services on behalf of BCBSTX.