You are invited to participate in upcoming provider training webinars. Our webinars provide information and resources to fully engage our provider community. The webinar schedule is below, and we ask that you RSVP by the deadline.
Note: If you’re not able to attend any of the trainings below, they are available for completion via Brainshark – at your own pace, date and time.
Noon – 1:30 p.m.
RSVP deadline: March 21 by noon
Noon – 1:30 p.m.
RSVP deadline: March 24 by noon
Blue Cross and Blue Shield of Texas (BCBSTX) is delaying application of therapy rate reductions to avoid retroactive recoveries, but will implement the rate change on April 1, 2017, effective for STAR, STAR Kids and CHIP.
Read MoreBeginning June 1, eviCoreTM healthcare will provide prior authorization for expanded outpatient and specialty utilization management for BCBSTX Medicaid members. Review the list of specialized clinical services eviCore will manage.
Read MoreBCBSTX is extending the opportunity to participate as a CHIP provider in the Medicaid rural service area of Central Texas. To find out more information about program participation, contact the Texas Medicaid Network Department at 512-349-4865.
As a reminder, contracting with BCBSTX requires certain after-hours access and language component for our shared members/patients. Please check your phones to ensure the after-hours Spanish language component is available.
Read MoreTuberculosis (TB) screenings are another important component of THStep. Learn about the requirements for TB screenings, such as the annual questionnaire and the Tuberculin Skin Test.
Read MoreTHSteps’ award-winning online program offers free continuing education courses for primary care providers and other health professionals. These courses offer updated clinical, regulatory and best practice guidelines for a range of preventive health, oral health, mental health and case management topics.
As a reminder, the THS Provider Outreach Referral form should be used by all THSteps providers who submit a referral on behalf of aTHSteps patient who needs assistance with:
Learn what you can do to increase compliance and education regarding preventive care for women. This month we’re highlighting cervical and breast cancer screenings.
Read MoreRespiratory Syncytial Virus (RSV) season is here. For the 2016-17 season, BCBSTX Medicaid and CHIP will be following the schedule recommendations of the Texas Pediatric Society (TPS) Infectious Disease Committee/RSV Task Group, which are the 2014 American Academy of Pediatrics (AAP) recommendations. The Task Group has reviewed more than 10 years of epidemiologic data and recommends the period for prophylaxis in the Travis and the Central MRSA service areas to be from Oct. 15, 2016, to March, 15 2017, using the 2014 AAP recommendations. As we will allow a maximum of five injections of Synagis during the season, it is important to be aware of the current epidemiology. The TPS information and epidemiologic updates are available on the TPS website.
Visit the BCBSTX provider website to update any changes to your address, telephone number, group affiliation, and/or any other material facts via the Provider Data Update Notification form. Also, update your information with Texas Medicaid & Healthcare Partnership (TMHP) via their Provider Information Change form.
For the most up-to-date information, view the News & Updates section of the BCBSTX provider website.
On this website, you will find links to the provider manual, Quick Reference Guide, services requiring prior authorization and other useful information.
Eligibility, Benefits, Provider Network Referrals and Claim Status
Medicaid (STAR) and CHIP Customer Service: 877-560-8055, Monday - Friday, 8 a.m. - 8 p.m. CT
STAR Kids Customer Service: 877-784-6802, Monday - Friday, 8 a.m. - 8 p.m. CT
For general questions and concerns:
Email: TexasMedicaidNetworkDepartment@bcbstx.com
Phone: 855-212-1615
Fax: 512-349-4848
For member outreach inquiries, BCBSTX Medicaid (STAR), STAR Kids and CHIP members may contact
Sonia Saenz, Senior Outreach Specialist/Member Advocate at 512-349-4883. If the member is unable to reach Sonia, please contact Consuelo Izquierdo at 512-349-4887.
For BCBSTX Medicaid (STAR), STAR Kids and CHIP quality inquiries, please contact Kathleen Thompson, Manager Medicaid Quality, at 512-349-4836.
eviCore is a trademark of eviCore healthcare, LLC, formerly known as CareCore, an independent company that provides utilization review for select health care services on behalf of BCBSTX.