July 5, 2017

Virtual Visits in Texas Now Include Video Consultations; Other Updates

As of July 1, virtual visits includes interactive audio/video (video) consultations in the state of Texas. This is in addition to the existing interactive audio (phone) consultations that were previously available. This change comes as a response to recent legislation passed in Texas.

Virtual visits is Blue Cross and Blue Shield of Texas’ telehealth solution that allows members to visit with a board-certified MDLIVE® doctor via phone, computer or mobile app. There is an average wait time of 20 minutes.

This enhancement to the virtual visits benefit provides members with greater access to care that can be less costly than a visit to the emergency room and more convenient than waiting to see an urgent care clinician. Behavioral health* counselors are also available by appointment via secure video. MDLIVE also has the capability to consult with patients in Spanish and several other languages.

Other Updates

Please contact your account representative for more information on these and future enhancements to virtual visits.

*Behavioral health may not be available on all plans.