As a reminder, as of July 13, 2015, Blue Cross Blue Shield of Texas (BCBSTX) Customer Service no longer assists with general claim status inquiries. BCBSTX supports electronic options as the most convenient, efficient and secure method of requesting claim status information for providers, health care professionals and billing agencies. Utilizing the Availity Claim Research Tool (CRT) provides expanded detailed status that will help expedite your patient account reconciliation process.
The CRT offers real-time claim status, along with better denial descriptions. This online tool allows you to search for claims by patient ID, group number and date of service, or by a specific claim number, also known as a Document Control Number (DCN). The CRT also enables you to check the status of multiple claims in one view.
BCBSTX hosts complimentary Back to Basics: Availity 101 webinars for providers to learn how to use the electronic tools to their fullest potential. You are invited to register for an upcoming webinar on the BCBSTX provider website.
For additional information, refer to the CRT Tip Sheet. You must be registered with Availity to utilize the CRT. For registration information visit availity.com, or contact Availity Client Services at 1-800-AVAILITY (800-282-4548).
Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.