Blue Cross and Blue Shield of Illinois



January 11, 2013

Blue Access for MembersSM Claims Center Includes More

Blue Access for Members (BAM) is a secure online resource for members to manage their health care and health care dollars*. We recently enhanced the detail page for each claim in BAM to show:

  • Billed amount
  • Deductible amount
  • Coinsurance amount
  • Service details and adjustments

View sample claims detail page screen shot.

These enhancements add to the other claim and payment information that’s available. Members can save a copy of the claims detail page or download a copy of the Explanation of Benefits statement. There’s also the option to add notes to each claim.

Claim Groups
This feature lets members label claims by an event (“Joe’s Knee Surgery”) or category (“School Physicals”) that they choose. Then, members can simply use search tools and filters to find and sort claims at any time.

Past Claims
The default view is the current plan year. Members can use the date range or other filters on the Claims Center page to find prior claims (up to 18 months). As members tweak their search, the results will show those that met search or filter data.

Members can log in to learn more about claims, order a member ID card and other benefits.

*Member responsibilities may vary based on any agreements the member may have made with their doctor, hospital or other provider.

 

 
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A Division of Health Care Service Corporation, a Mutual Legal Reserve Company,
an Independent Licensee of the Blue Cross and Blue Shield Association.