Jan. 8, 2015

What’s New on iExchange^®: Enhancements and Webinars

Blue Cross and Blue Shield of Oklahoma (BCBSOK) continues to enhance iExchange, our online tool that allows providers to conduct benefit preauthorization requests for inpatient admissions/extensions, and more recently, select behavioral health, pharmacy, and medical/surgical services. This time-saving interactive tool offers real-time responses, online communication and tracking/reporting capabilities, among other advantages.

With iExchange, you can submit benefit preauthorization requests for approval prior to services being rendered, once eligibility, benefits and preauthorization requirements have been confirmed through your current process. Additional iExchange capabilities that are now offered include the capability to add on services to an open request. iExchange is available 24 hours a day, seven days a week to independently contracted BCBSIL physicians, professional providers and facilities.*

Learn More – Attend a Webinar
Webinars have been scheduled through January and February 2015 to provide an overview of the most important and commonly used features in iExchange. Topics covered in these webinars include, but are not limited to:

• Gaining access through a single sign-on process
• User account administration
• Adding submitting providers
• Submitting outpatient select behavioral health, pharmacy and medical/surgical requests
• Submitting inpatient requests
• Conducting a treatment search, and more!

To register, visit the Workshops/Webinars page in the Education and Reference Center section of our website at bcbsok.com/provider and select your preferred training session. If you are a current iExchange user, please provide your iExchange ID and office or group name in the Company Name field when registering.

Not enrolled for iEXCHANGE?
Get started today! Additional information on iExchange, including our online enrollment form, is available on our website at bcbsok.com/provider. In addition to answers to frequently asked questions, you’ll also find a library of helpful tips sheets in this section of our website. We also welcome you to contact our iExchange_HelpDesk@bcbsok.com for assistance.

*The system will be unavailable every third Sunday between 11 a.m. and 3 p.m., CT.

Please note that the fact that a service has been preauthorized/pre-certified is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered.