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Your Toughest Customers: Why Responding to Loved Ones is Critical for Patient Experience, Satisfaction

Amplion's national study comparing experiences and expectations of patients and their loved ones shows that loved ones are setting a much higher bar for hospitals. They are giving nursing staffs lower marks for responsiveness, communication, and care coordination.

In this ebook, we will offer recommendations for hospitals for improving the experience of patients and their advocates, share insights from national leaders in patient experience, care coordination and patient advocacy and provide guidance for people process, and technology to build a culture of accountability.

Published: August 2016

Type: eBook

Length: 17 pages

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