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Reaching New Peaks on the Patient Experience Journey

For innovative healthcare organizations, the future of patient experience is evolving. According to the 2016 HealthLeaders Media Patient Experience Survey respondents say the top three patient-focused areas they are improving in an effort to meet patient experience program goals are patient satisfaction, patient safety, and clinical outcomes.

Download this report to discover how healthcare organizations such as SwedishAmerican, Utah Health Care, and Jersey Shore University Medical Center are driving patient experience to the next level by embedding patient experience into the culture, creating new leadership roles, and taking risks with innovative programs and technologies that build staff satisfaction and foster patient engagement.

Published: December 2016

Type: Monthly Focus Section

Length: 6 pages

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