Patient Experience Excellence: Transforming Culture Across the Continuum
Transforming organizational culture within healthcare organizations is no easy task because of their size and the diverse range of professional and nonprofessional staff that they employ. Complicating matters, patient care increasingly takes place outside the four walls of hospitals, having migrated to myriad ambulatory and outpatient locations, convenient care clinics, skilled nursing facilities, and home health providers. As the industry assumes greater responsibility for patient care across the continuum, who will be responsible for maintaining patient experience quality and consistency?
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