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Intelligence Report

Patient Experience Excellence:
Transforming Culture Across the Continuum

Building a culture of patient experience excellence can be especially challenging in healthcare. According to the 2017 HealthLeaders Media Patient Experience Survey, for example, difficulty changing organizational culture (31%) is the biggest stumbling block to creating an effective patient experience program.

Part of the reason that transforming organizational culture is so difficult is their size and complexity: providers are typically large institutions with a diverse range of professional and nonprofessional staff, representing a long list of departments and functions.

Download our FREE intelligence report to discover how healthcare executives are implementing process improvement methodologies.


Type: Intelligence Report

Length: 30 pages

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