Rise of the Third Payer: Disrupting the Patient Payment Culture
With patient deductibles and out-of-pocket costs increasing rapidly in the past five years, hospitals have been put in a difficult position of providing a consumer-friendly billing experience while at the same time reducing bad-debt and cost-to-collect. For patients, hospital bills are often inconvenient, not understandable, and not affordable.
This report will cover the difficult topic of changing the status quo and laying the groundwork for an organization-wide, sustainable approach to changing the culture of patient engagement at your facility.
- Establishing the Vision – decide how your organization can best accommodate alternative payment models and patient consumerization
- Creating a Culture of Engagement - Your frontline staff will need updated training and tools in order to meet these challenges.
- Employing Technology – from eligibility verification to payment plans, leaving your front-line staff with technology gaps creates compounded problems for both collections and denials.
- Empowering Patients – by providing resources and options, not restrictions.
Published: March 2017
Length: 7 pages
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