When patients are dissatisfied with the financial engagement process, it is a red flag that will drive them to seek care elsewhere.
Healthcare organizations face growing financial burdens and increasing competition for patients as a result of the move to value-based care, EHR investments, and patient consumerism. As they address these challenges, it is crucial to improve patient financial engagement practices. This report explores key steps healthcare organizations should take to create a better patient financial experience, including offering detailed price estimates and creating an advanced, patient friendly financial platform that steers patients to a broad array of payment options.
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