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Creating Patient Experience Strategies That Stick

As the healthcare industry undergoes a deep transformation due to consumerism, healthcare organizations are making strides to shape the customer experience before a patient even enters a hospital or doctor's office.

Download this report to learn how two healthcare organizations about as opposite as they can be - IU Health and Jefferson Health - are reimagining the patient experience by using their unique characteristics and relentlessly pushing to understand their customers.

 

 

Published: December 2017

Type: Industry Focus Section

 

 

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